Shipping Policy:
1. Shipping Times: We strive to process and ship orders within [X] business days. Shipping times may vary depending on the destination and availability of products. You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods: We offer various shipping methods, including standard and expedited options. The available options will be presented to you during the checkout process.
3. Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed during the checkout process.
4. International Shipping: We offer international shipping to select countries. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
5. Order Tracking: You can track the status of your order using the provided tracking number. If you have any questions about your order's status, please contact our customer support team.
6. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Delayed Shipments: In the event of unforeseen circumstances or delays in shipping, we will do our best to notify you promptly and provide updates on the status of your order.
Returns and Refunds Policy:
1. Return Eligibility: If you are not completely satisfied with your purchase, you may return it within [X] days of receiving the order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process: To initiate a return, please contact our customer support team. We will provide you with instructions on how to return the item. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account.
4. Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to availability.
5. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for returns. Please check the product description for information on return eligibility.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, depending on your preference.
7. Restocking Fee: We may charge a restocking fee for returns that are not due to defects or errors on our part. The restocking fee will be deducted from your refund.
8. Contact Us: If you have any questions or concerns about our shipping and returns policy, please contact our customer support team at ilightsmodern@gmail.com